FAQ
Company FAQ
Q: Who is Luminsens and what does the company specialize in?
A: Luminsens (Qingdao LuminSens Marine Technology Co., Ltd.) is a leading marine technology enterprise transformed from the scientific and technological achievements of the Shandong Academy of Sciences. With a registered capital of CNY 12.97 million, we specialize in researching, developing, and manufacturing high-end water quality sensors, fluorescent sensitive components, and monitoring systems. Our products serve industries such as aquaculture, environmental monitoring, biomedicine, and scientific research.
Q: What is Luminsens’ R&D capability?
A: Our team includes multiple PhD holders and has undertaken over 10 national science and technology projects. We have published 30+ SCI papers, applied for 10+ invention patents, and won 12 software copyrights. Our fluorescence-based dissolved oxygen sensor technology won a provincial scientific and technological progress award, demonstrating our commitment to innovation.
Products FAQ
Q: What types of sensors does LuminSens offer?
Q: What are the key advantages of Luminsens’ water quality sensors?
Q: Are your sensors suitable for harsh environments like aquaculture or wastewater?
A: Yes. For example, our DO Sensor Type C and salinity sensors are designed for harsh water bodies with anti - bacterial, scratch - resistant membranes and corrosion - resistant materials (316L stainless steel/polymer plastic).
Q: Can your sensors be used for real - time remote monitoring?
A: Absolutely. All digital sensors (e.g., DO, pH, turbidity) support wireless data transmission via 4G or Modbus RTU, enabling real - time data sending to remote control centers.
Q: Are your sensors compatible with third - party monitoring platforms?
A: Most sensors use the universal MODBUS RTU protocol (RS - 485), ensuring compatibility with most industrial and IoT platforms. Contact us for integration guidance.
Lead Times & Ordering
Q: What is the lead time for standard vs. customized products?
Q: Can I expedite my order?
A: Expedited shipping is available upon request. Additional charges may apply.
Customization & OEM/ODM Services
Q: How do I request a custom sensor or OEM/ODM service?
sales07@luminsens.com
Q: Can I customize sensor parameters or housing for my project?
Q: How long does customization take?
A: Development timelines vary based on complexity. A preliminary proposal will be provided within 5–7 business days after discussing requirements.
Shipping & Logistics
Q: Which countries do you ship to?
A: We ship globally. Popular regions include North America, Europe, Southeast Asia, and the Middle East.
Q: What shipping methods are available?
A: We partner with DHL, FedEx, and sea freight providers. Costs depend on order size, weight, and destination.
Q: Are duties and taxes included in the price?
A: No. Import duties, taxes, or customs fees are the customer’s responsibility. We provide commercial invoices and certificates of origin for smooth customs clearance.
Q: Can I track my order after shipment?
A: Yes. You will receive a tracking number and link once your order is dispatched, allowing real - time shipment monitoring.
Warranty & Support Sales service
Q: What warranty does Luminsens provide?
A: Yes. You will receive a tracking number and link once your order is dispatched, allowing real - time shipment monitoring.
Q: How can I get technical support or calibration services?
Sustainability & Compliance
Q: Are your products environmentally friendly?
A: Yes. Our sensors are reagent - free (e.g., fluorescence - based COD, chlorophyll sensors) to reduce chemical waste, and housing materials are selected for durability and recyclability.
Q: Do your products meet international standards (e.g., CE)?
A: While specific certifications vary by product, our R&D follows rigorous quality control. Contact us for detailed compliance documentation for your target market.